Celebrating Success: Dr Josephine Go Jefferies

Congratulations to Josephine on the recent publications of two papers to the Journal of Business Research and Public and Policy Administration.

• Gallan A, McColl-Kennedy JR, Barakshina T, Figueiredo B, Go Jefferies J, Gollnhofer J, Hibbert S, Luca N, Roy S, Spanjol J, Winklhofer H. Transforming Community Well-Being Through Patients’ Lived Experiences. Journal of Business Research – Special issue on Transformative Consumer Research 2019. https://doi.org/10.1016/j.jbusres.2018.12.029
  • Published in January 2019, the paper considers the relationship between individual and community well-being as overlapping service ecosystems and contributes a marketing perspective to integrate public health (community well-being) and healthcare (individual and population level well-being) approaches.

 

• Go Jefferies J, Bishop S, Hibbert S. Service innovation through resource integration: an empirical examination of co-created value using telehealth services. Public Policy and Administration 2019. https://doi.org/10.1177%2F0952076718822715
  • This paper was published in December 2018. It contributes to the co-production of public services literature by showing how everyday service interactions involve creative labour in order to make public services meaningful, valuable and more appropriate.