Celebrating Success: Professor Klaus Schoefer

Congratulations to Prof Klaus Schoefer and his co-authors Prof Markus Blut & Dr Nima Heirati (both former NUBS Marketing academics) for having their paper “The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress” being selected as one of the three finalists for this year’s Journal of Service Research’s Best Paper Award.