Accounting and Financial Management Research Seminar – Dr Khansaa Tezeny
Title: Exploring of Risks Factors Associated with Enterprise Resource Planning Systems Implementation and Operation in Jordanian Organizations
Date: 30 April 2025
Time: 14:00 – 15:00
Venue: NUBS.2.08
If you would like to attend, please register using the following link:
Speaker: Dr Khansaa Tezeny
Dr Khansaa Tezeny is a Lecturer of Accounting at Newcastle University and DPD for Combined Honour for Business school. Prior to joining Newcastle, Khansaa completed her undergraduate degree and Higher postgraduate Diploma in Accounting at the Tishreen University in Syria, MPhil and PhD in Accounting and management information systems at Newcastle University and started teaching at the Newcastle University from 2012-peresnt. Her teaching specialisms lie in financial and management accounting – at the undergraduate, postgraduate levels. Her research interests include accounting information systems, enterprise information systems, ERP implementation success in developed and developing countries. In particular she is interested in implementation and operation of these systems under social and cultural contexts
Abstract:
This study investigates the risk factors associated with the implementation and operation of Enterprise Resource Planning (ERP) systems in Jordanian organizations, focusing on the perceptions of managers across diverse roles. Using a qualitative research design, semi-structured interviews were conducted with 15 managers, encompassing IT, financial, and audit functions. Findings reveal that implementation risks, such as system complexity, inadequate training, and insufficient management support, often cascade into operational challenges, including data inaccuracies, security vulnerabilities, and resistance to system adoption. The study highlights the critical role of cultural and organizational factors, such as hierarchical decision-making and user resistance, in shaping ERP outcomes. Divergences in risk perceptions were evident, with IT managers prioritizing technical risks, financial managers emphasizing data integrity, and audit managers focusing on compliance issues. By integrating global insights with Jordan-specific dynamics, the research underscores the need for tailored risk mitigation strategies, including enhanced leadership engagement, robust training programs, and cross-departmental collaboration. These findings provide actionable recommendations for improving ERP adoption and long-term functionality in developing economies.