{"id":10582,"date":"2020-08-27T10:43:10","date_gmt":"2020-08-27T09:43:10","guid":{"rendered":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/?p=10582"},"modified":"2020-08-27T10:43:55","modified_gmt":"2020-08-27T09:43:55","slug":"celebrating-success-josephine-go-jefferies","status":"publish","type":"post","link":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/2020\/08\/27\/celebrating-success-josephine-go-jefferies\/","title":{"rendered":"Celebrating Success: Josephine Go Jefferies"},"content":{"rendered":"<p>Congratulations to\u00a0<strong>Dr Josephine Go Jefferies<\/strong>\u00a0on her paper\u00a0<strong>\u2018Technology-mediated healthcare services through strategic sense-giving\u2019<\/strong> which will shortly be published in\u00a0the <em>Journal of Services Marketing.<\/em><\/p>\n<p><strong>Abstract<\/strong>:<\/p>\n<p>Service research has previously documented service providers\u2019 role in addressing the barriers of technology mediation, mostly at the service delivery level. However, there is still limited understanding about the role of service providers who hold strategic and operational roles, as well as the impact of coordinated, organization-wide initiatives in dealing with the demands and associated emotional ambivalence of technology mediated services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Congratulations to\u00a0Dr Josephine Go Jefferies\u00a0on her paper\u00a0\u2018Technology-mediated healthcare services through strategic sense-giving\u2019 which will shortly be published in\u00a0the Journal of Services Marketing. Abstract: Service research&#8230; <br \/><a href=\"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/2020\/08\/27\/celebrating-success-josephine-go-jefferies\/\" rel=\"bookmark\"><strong>Read more<\/strong><\/a><\/p>\n","protected":false},"author":3560,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[399,407,406,409,408],"class_list":["post-10582","post","type-post","status-publish","format-standard","hentry","category-research","tag-celebrating-success","tag-digital-healthcare","tag-health-services","tag-role-theory","tag-technology-and-service"],"acf":[],"_links":{"self":[{"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/posts\/10582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/users\/3560"}],"replies":[{"embeddable":true,"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/comments?post=10582"}],"version-history":[{"count":3,"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/posts\/10582\/revisions"}],"predecessor-version":[{"id":10585,"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/posts\/10582\/revisions\/10585"}],"wp:attachment":[{"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/media?parent=10582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/categories?post=10582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microsites.ncl.ac.uk\/nubsstaffblog\/wp-json\/wp\/v2\/tags?post=10582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}